Our Policies

Customer Satisfaction

We want you to be satisfied with your selection.  If for any reason you are not, please return the item within 30 days for a refund, credit or replacement.*  If you have any questions or suggestions, please email us or call us at 1-609-760-0437.  We will reply to you as soon as possible.  Please include your name, order number if applicable and any other information which may be useful.

Refunds, Exchanges and Credit

If for any reason you are not pleased with your purchase, return the item within 30 days for a refund, credit or replacement.*  Shipping and Handling charges are not refundable upon return of the item. If it arrived defective or broken, we will replace the item or refund the purchase price only. Be sure to contact us immediately.

If you would like to return merchandise, for whatever reason, first let us know.  And the best way to do that is by emailing or calling us.  We will provide a replacement, or refund the purchase price to the original purchaser, if the product was not misused or abused or repackaged, or if the original packaging is damaged and if returned to us within a reasonable amount of time. Unwanted products that are returned must be in saleable condition.*  If requesting a replacement or exchange, you can request the same or a different product.

Defective or Damaged Upon Arrival

If the product arrived defective or damaged, please save all the packing and contact us by the next business day. This allows us to submit a damage claim with the delivery company on a timely basis, and it will speed up the replacement process. Keep the product and packaging for inspection or return at least until we notify you to return it (we pay the shipping) or until we authorize its disposal.

If, upon delivery, you noticed dents on the carton and refused the package because you inspected the contents in front of the delivery person and found the contents to be damaged, please let us know right away. We'll be able to check the refused package status, and may then send you a replacement immediately.

Pricing Discrepancy

It is our policy not to be undersold.  If you find the same item on another web site within 5 days of your order, and it is in stock and available in the quantity that you have ordered, our policy is to match the price.  We will need the exact web site address (URL) and quantity for price and availability verification purposes.

Changes

Prices, terms, conditions and products may change at any time on our web site without notice.

Privacy and Security

Any information you give us is not shared by any other company or entity unless required by law.  Any email addresses you provide us are only used by us to send you periodic offers or news about us or our products and you can opt-out of receiving such information at any time.  We may contact you to clarify an order or at your request.  An email address supplied to us with an order will automatically opt-in to receive our periodic email notifications.

Your credit card information is processed using secure internet transaction protocols through reputable financial institutions that have told us that they will maintain the confidentiality and security of your information.  You should be aware that any transaction over the internet or elsewhere with any entity must be made carefully to protect your private information and we will do our part to insure your privacy.

Custom Items

We can print, engrave or hand paint your logo or design on many of the items you see on this site. In fact, if you have an idea for a specially printed, custom or promotional item that you don't see here, just ask us and we can probably meet your needs, rapidly and expertly. We have access to a world of both common and uncommon items that might be just the thing you are looking for.  Normal production time is 4 to 6 weeks for custom engraving or imprinting and 2 to 3 weeks for custom hand painting depending on quantity and complexity.

Please allow 1 to 2 business days for responses to quotation requests.

50% deposit is required on all custom engraving, printing or painting.

* Excludes special order or custom items.  These items include personalized, engraved, painted or printed items that cannot be resold to another customer.  Special order items also include large volume orders over $400 for a single item that we may not return to a manufacturer or distributor.  DrinkGifts.com will be the sole determinant as to the acceptance of such orders for return or refund.  In addition, the customer may be responsible for any shipping, handling, restocking or penalty charges incurred by DrinkGifts.com in order for us to return merchandise to a manufacturer or distributor.